PRIVACY POLICY
By starting to use our website and/or continuing to use this website (accessing or re-accessing the website), and/or logging in on the website, and/or making a booking or ordering additional services, and/or sending a request by e-mail to the addresses owned by the State Enterprise “Natsionalny Hotel Group”, hereinafter referred to as the “Natsionalny Hotel”, and/or clicking the “Book” button on the website, you acknowledge the terms and conditions set forth below, and consent to the collection, storage and processing of your personal data in accordance with the terms of personal data protection.
- Copyright
The owner of this website is the Natsionalny Hotel. All information: logos, trademarks, texts, titles, content, software, illustrations, photographs and images are protected by the Law of Ukraine on Copyright and Related Rights. You agree to abide by the rights and restrictions set forth on this website. The Natsionalny Hotel allows you to download information from the site only if you:
- use the downloaded and/or printed material for private and not commercial purposes;
- do not modify the downloaded and/or printed material or make any corrections to it;
- indicate the copyright of the Natsionalny Hotel on the downloaded and/or printed material.
Any other copying or use of information from the site in other electronic or printed sources without the express consent of the Natsionalny Hotel is strictly prohibited. If you need permission from the Natsionalny Hotel to use information from the site or to establish a link to it from your website, please send a request by e-mail to hotel@nationalhotel.com.ua.
- Website content
The Natsionalny Hotel strives to ensure the accuracy and correctness of the information available on the website to the extent possible. However, the Natsionalny Hotel does not guarantee the accuracy, timeliness and completeness of all data published on the website. All offers are non-binding. You agree that the Natsionalny Hotel is entitled to amend the content or technical specifications in any part of the website and at any time at its sole and absolute discretion. You acknowledge that such amendments may make your access to the website more difficult or impossible.
- Links.
Linked websites or pages are for informational purposes only and are not reviewed by the Natsionalny Hotel. The Natsionalny Hotel shall not be held liable for the information posted on these pages or websites owned by third parties, and shall not be held liable for any damage incurred by the user as a result of visiting these websites through these links.
- Collection of personal information
Your personal data and other information is collected when you log in, make a booking and/or pay for a room on the website, participate in study or otherwise interact with us. We also keep records of your applications, information downloads, your inquiries, services provided to you, payment details.
When you use the services and/or log in, we receive certain information, such as name, surname, e-mail address, telephone number, postal address, usernames and passwords, age, gender, language, year of birth, credit card information and other similar financial information necessary to accept payments from you.
- Purposes of collecting information
Your personal data is used to ensure the provision of hotel and other services by the Natsionalny Hotel, Internet services of the Website, exchange of information, news, relations in the field of advertising and communication in accordance with and in pursuance of the laws of Ukraine, including, but not limited to, the Laws of Ukraine on Personal Data Protection, on Ratification of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data and the Additional Protocol to the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data with regard to Supervisory Authorities and Transborder Flows of Data, on Information, on Advertising, on Banks and Banking, as well as the principles and rules of the General Data Protection Regulation (GDPR) of the European Union.
The personal information we collect may be used in the development, provision and improvement of our products, services, information content and advertising, and for communication with customers.
We may collect your personal information to prepare special offers related to your previous orders and preferences.
We may also use personal information for internal purposes, such as auditing, data analysis and various studies to improve the products and services of the Natsionalny Hotel.
If you participate in a prize draw, contest or similar incentive event, we may use the information you provide to administer such programs.
- Use of personal information
We may use your personal information to provide customer service, send important notices such as booking notifications, upcoming events, promotions, room availability, amendments to our terms, conditions and policies.
We do not sell, lease out or otherwise disclose your personal information to third parties, unless otherwise specified below.
In some cases, the Natsionalny Hotel may provide certain personal information to strategic partners who cooperate with the Natsionalny Hotel to provide you with booking and payment services on the Natsionalny Hotel website. Personal information will not be provided to third parties for their marketing purposes.
- Place of storage of personal data
The Natsionalny Hotel uses the cloud services of specialized company to store personal data and ensure its security.
- Protection of personal data
We are constantly improving the online security of our resource, reducing the risks of data loss and other similar cases, taking into account the risks associated with the processing and nature of the protected data. Only a limited number of authorized persons have access to databases containing personal information.
The Natsionalny Hotel will store your personal information for the period necessary to fulfill the purposes set forth in the present Privacy Policy, unless a longer period of information storage is required or permitted by law.
- Terms of access to personal information
Your personal information may be disclosed in accordance with the Law, pursuant to a court award (ruling in a court proceeding) and/or according to the public requests or requests from government agencies and other authorized persons in or outside the country of your stay. Your personal information may also be disclosed if it is appropriate for the purposes of national security, law enforcement, or other socially important cases.
We may also disclose information about you if we determine that it is necessary to enforce our terms and conditions, or to protect our operations and our users. Additionally, in the event of reorganization, merger or sale, we may transfer any or all of the personal information we collect to the relevant third party.
- Rights of the personal data subject
You are entitled to know what personal data we store about you. You have the right to request the deletion or updating of personal data that is incomplete, inaccurate, unnecessary or outdated. You have the right to opt-out of direct marketing communications and to request that we stop using your personal data for marketing purposes or on other compelling legal grounds.
To renew access, amend, block or delete your personal data, withdraw consent to the processing of personal data that you have provided to the Natsionalny Hotel in accordance with the terms and conditions of the present Policy, or if you have any comments, requests or claims regarding your personal data processed by the Natsionalny Hotel, please contact us by e-mail hotel@nationalhotel.com.ua.
- Amendments to the Privacy Policy
The Natsionalny Hotel, at its sole and absolute discretion, may from time to time introduce amendments to the present Privacy Policy, which is published on the website. The Natsionalny Hotel is not obliged to notify you of any amendments introduced to the present Privacy Policy. Amendments shall take effect upon being published.
